Privacy Policy

Overview

The Clean Clean ("we," "us," or "our") provides residential and commercial cleaning services in the Jackson, Mississippi metro area. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

We collect information you give us directly, including:

• Contact details — name, phone number, email address, and service address
• Scheduling information — appointment dates, service frequency, and access instructions
• Payment information, processed through our client portal and payment providers — we do not store full card numbers on our own systems
• Any messages or requests you send us through the client portal, phone, text, or email

How we use your information

We use the information we collect to:

• Schedule, confirm, and provide cleaning services
• Send appointment reminders, invoices, and receipts
• Respond to questions and service requests
• Improve how we operate and communicate with clients

We do not sell your personal information.

How we share information

We share information only as needed to run our business — for example, with the payment processor used by our client portal, or with staff assigned to your cleaning. We do not share your information with outside parties for their own marketing purposes.

Client portal

Our client portal lets you schedule service, view and pay invoices, and message our team. Information entered into the portal is used solely to manage your account and service history with us.

Data retention

We keep client information for as long as needed to provide service and maintain accurate business and tax records, and delete or anonymize it when it's no longer needed for those purposes.

Your choices

You can ask us to update or correct your information, or to stop receiving non-essential communications from us, at any time by contacting us using the details below.

Contact us

Questions about this policy can be sent to thecleancleanjackson@gmail.com or by calling or texting 769-487-5908.