Terms of Service

Agreement

By booking a cleaning with The Clean Clean, you agree to these terms. If something here doesn't match what we've agreed to directly, please reach out so we can sort it out.

Scheduling & access

Appointments can be booked through the client portal or by phone or text. Please provide accurate access instructions (key, code, or lockbox) ahead of your scheduled visit so our team isn't delayed.

Cancellations & rescheduling

We ask for at least 24 hours' notice to cancel or reschedule a visit. Cancellations made with less notice may be subject to a fee, at our discretion.

Pricing & payment

Pricing is provided as a quote based on the scope of work discussed. Invoices are available through the client portal and are due upon receipt unless another arrangement has been made.

Satisfaction guarantee

If you're not satisfied with a cleaning, let us know within 24 hours and we'll return to address the issue at no additional charge.

Access & safety

Please let us know about pets, fragile items, or areas that need special care before your appointment. We ask that valuables and irreplaceable items be secured prior to service.

Products used

We clean using all-natural, non-toxic products. If you have a specific product sensitivity or request, let us know in advance and we'll do our best to accommodate it.

Liability

We're insured and bonded. If damage occurs as a result of our service, please notify us within 48 hours so we can address it.

Changes to these terms

We may update these terms from time to time. Continued use of our services after changes are posted means you accept the updated terms.

Contact us

Questions about these terms can be sent to thecleancleanjackson@gmail.com or by calling or texting 769-487-5908.